Performance Indicators Reports from the Auditor General for WA

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Performance Indicators help illustrate how well an organisation is doing in meeting its objectives or achieving the desired outcomes. They are a means of assessing and evaluating the characteristics of products, services, processes and operations of the organisation.

Performance Indicators use qualitative and quantitative information to help determine an organisation's success in achieving its objectives. They are used to track progress and provide a basis to evaluate and improve performance. They need to be relevant to the program's desired outcomes and objectives, quantifiable, verifiable and free from bias.

Outcome Based Management: Guidelines for use in the Western Australian Public Sector	November, 2004
Audit Practice Statement	February 2007
Providing Assurance on Performance Reports: Two jurisdictions compared	December, 2002
OAG Audit Standard - The Audit of Performance Indicators	July, 1999
Getting Better all the Time - Health Sector Performance Indicators	June, 1999
Listen And Learn - Using Customer Surveys to Report Performance in the Western Australian Public Sector	June, 1998
Under Wraps! Performance Indicators of Western Australian Public Hospitals	August,1996
Public Sector Performance Indicators 1993-94	December,1994
Preparing Performance Indicators - A Practical Guide	Revised April, 1997
Issues Paper: Key Performance Indicators: Where are they now?	September 2008